WHAT WE DO

What is Victims Counselling and Support Service?

The Victims Counselling and Support Service is a counselling and support service provided to Queensland residents who have been personally affected by violent crime, either directly or indirectly.
Services offered include:

  • Face to face counselling and support at various Queensland locations (as listed on our locations page)
  • Telephone counselling and support throughout Queensland
  • Online counselling and support throughout Queensland
  • Information
  • Referrals to appropriate services

The Victims Counselling and Support Service (VCSS) can be contacted throughout Queensland on 1300 139 703. This contact number is available 24 hours a day, 7 days a week for information, referral and booking counselling appointments (appointment times vary. You will arrange a suitable time when you call.)

What is involved?

The main focus of the Victims Counselling and Support Service is to assist you if you have been personally affected by violent crime to manage the situation as best you can and provide you with resources to assist you to resume your life.

The service involves talking with a counsellor about any difficulties you are experiencing or any support you may require. To read more about what happens in a counselling session, or any concerns you might have about working with a counsellor, please see the Talk to us page.

Who is Victims Counselling and Support Service for?

The Victims Counselling and Support service is available to assist people living in Queensland who have been personally impacted by violent crime including:

  • Victims of violent crime – (excluding children under six years)
  • Family members and friends of victims of violent crime
  • Witnesses of violent crime

The benefits of Victims Counselling and Support Service

  • Assistance working through the emotional and psychological impact of violent crime
  • Assistance coping with fears and anxieties
  • Assistance with writing a Victim Impact Statement
  • Assistance with applying for financial assistance
  • Assistance in understanding the justice system
  • Provision of information and referrals to other appropriate services when required

Where is face-to-face counselling available?

Please see our locations page.