Support Lines

Police Emergency (24 Hours) - 000
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Police - All Stations & Specialist Areas - (07) 3364 6464
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Lifeline (24 hours) - 13 11 14
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A general and crisis telephone counselling, information and referral service, provided by trained volunteers who are resourced by professional staff. Support is available 24 hours a day across Australia for the cost of a local telephone call

Salvo Line (24 hours) - 1300 363 622
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A 24 hour telephone counselling service for people of all ages, male and female.

Kids Helpline (24 hours) - 1800 551 800
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Provides free professional telephone counselling and support for children and young people. Callers accessing the service can arrange to speak to the same counsellor on subsequent calls. Counsellors have access to an extensive database of referral agencies across Australia and are able to set up three-way conversations where necessary.

ParentLine Counselling Service (8am to 10pm) - 1300 30 1300
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ParentLine exists to assist people to develop strategies and skills which enable them to more effectively manage their own lives. It is a confidential telephone counselling service for parents and/or primary care givers, and is staffed by paid counsellors who have been professionally trained to understand and respond to the particular issues that concern parents.

Crisis Care Unit (24 hours) - 1800 177 135
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Provides a free state-wide telephone counselling and crisis intervention service offering professional help in the areas of child abuse and neglect, parenting problems, parent-child conflict, juvenile justice and other youth welfare issues.

Crime Stoppers (24 hours) - 1800 333 000
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Crime Stoppers is a partnership between the community, the police and the media. A team of specially trained professional interviewers will answer the phones. A caller need not give their name, and they will be given a unique code number. This enables the caller to overcome any fear of involvement or retaliation, by remaining anonymous at all times. Calls are not recorded or traced, and the caller’s telephone number is not visible. The unique code given to callers allows them to ring back at a later time if they remember something further.

Alcohol & Drug Information Service (24 hours) - (07) 3837 5989 OR 1800 177 833
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The Alcohol & Drug Information Service (ADIS) is a 24-hour telephone information, counselling, and referral service. ADIS offer counselling for drug users themselves, as well as family and friends, and have a large database of useful referrals. ADIS is staffed by trained professionals with experience in the alcohol and other drug field.

Drug Arm (8.30am to 5.00pm Monday to Friday) - 1300 656 800
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DRUG-ARM (Drug Awareness and Relief Movement) is a non-government, non-profit, Queensland based organisation committed to the promotion of a healthy lifestyle without the use of unnecessary drugs. They provide free resources and information for the community. The DRUG-ARM Resource Centre is a public lending library on drug use and abuse. Posters, videos, films, statistics and books are available for loan to any member of the community.

Poisons Information Centre (24 hours) - 13 11 26
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The role of the Centre is to provide the public and health professionals of Queensland with prompt, up-to-date and appropriate information, and advice to assist in the management of poisonings and suspected poisonings. The seriousness of a poisoning situation is assessed after a detailed history is obtained from the caller. Members of the public may be then given first aid instructions, information on possible symptoms, and advised on the need for assessment by a doctor or referral to hospital. Health professionals such as doctors, nurses, and pharmacists are also given information about product formulations and poisoning advice that may assist in the management of poisoned patients. The Centre aims to prevent unnecessary visits to doctors and hospitals, to alleviate unnecessary concern for patients and carers where no significant toxicity is likely and to ensure patients who are poisoned receive prompt effective treatment.

Domestic Violence Hotline (24 hours) - 1800 811 811
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Provides free professional telephone counselling, support and referral for young people affected by domestic and family violence.

Domestic Violence Resource Centre - 07 3217 2544
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A free and confidential service for women, children, family members and individuals in the community affected by domestic and family violence.

Men’s Line - 1800 600 636
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Professional counselling and support for men affected by domestic and family violence.

Women’s Sexual Assault Crisis Line (24 hours) - (07) 3636 5206 or 1800 010 120
Sexual Assault Service (Rape) (24 hours) - (07) 3636 5206 or 1800 010 120

Provides a free crisis intervention, referral and support service for any woman who has ever experiences rape or sexual assault. Note: This is a women’s only service, however men who call will receive referral advice.
Please note that the local number (3636 5206) is only for women who have been raped or sexually assaulted in the immediate past (up to a week ago).

Gay & Lesbian Welfare Association (GLWA) - 1800 184 527 or 3252 2997
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The 1800 number is for the Australia-wide Gay and Lesbian Counselling Service, who provides local phone numbers to callers. GLWA provides telephone counselling and information for LGBT people throughout Queensland.

Crisis Care (Department of Child Safety) (24 hrs) - 1800 177 135
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Urgent child protection matters for after hours, crisis response and referral for family or child related concerns, can send out investigation officer or police if emergency situation. Coordinate with SCAN (Suspected Child Abuse and Neglect) teams.

Last Updated: 19 May 2006